Refunds And Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.


To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Once the item is processed and/or shipped out, we cannot offer you a refund until the item is delivered to your door.

To start a return, you can contact us at - officialmoonlightshadow@gmail.com If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at officialmoonlightshadow@gmail.com


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Unfortunately, we cannot accept returns on gift cards.

 

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

Please provide us with a tracking number once you send it out. When we receive your order, we will make a refund.

(Be sure to provide our contact information when returning the goods, otherwise, the post office will not be able to notify us when the shipment will be delivered and will be returned.)

We accept returns only at the following address:

Contact Name: YuNingfeng

Address:1st Floor, No. 68 Tongyi Road, Zhuangshi Avenue, Zhenhai District

City: Ningbo

Zip code:315000

Province: Zhejiang

Country: China

Tel:13336632845

e-mail: 370857540@qq.com

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