Shipping & Delivery Time

We process orders between Monday and Friday. Orders will be processed within 1-3 business days of ordering and shipped the next day after the processing day. Please note that we don't ship on weekends. 

SHIPPING TO OVER 200 COUNTRIES

We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.

OUR ESTIMATED SHIPPING TIMES:

Country Shipping Time
Australia 6-15 days
United Kingdom 5-15 days
Canada 15-30 days
New Zealand 6-15 days
United States 6-20 days
France 5-18 days
Germany 6-20 days
Spain 7-20 days
Italy 7-18 days
Switzerland 10-20 days

* Due to logistical reasons, shipping on some products may take up to 30 days. 

If you need shipping times for other countries, feel free to contact our customer service.

 

LOST/MISSING PACKAGES

Prime Wigs are not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility of the original order that was made for you at no charge.

CUSTOMS

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.

TRACKING INFORMATION

You will receive an email with a tracking number once your order is shipped.

MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

FOREIGN TRANSACTION FEES

If your credit card account is in a currency other than US Dollars, you may be charged at a different exchange rate than what is quoted on our website. You may also be subject to a foreign currency transaction fee. These fees are determined by your bank's pricing and transaction fee policies. We are not responsible for the exchange rate of any charges your bank or issuing credit card company may charge you. For further details of foreign transaction fees, please contact your bank.

Our store prices are shown in your local currency, but in USD when you checkout. All transactions will be handled in USD through the payment gateway.

 

If you have any other questions, please contact us at: officialmoonlightshadow@gmail.com and we will do our best to help you out.

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